Feature Articles

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The Right Gemba Walk for Operational Excellence

Find out why everything we’re looking for is centered around the ability of each employee to see the flow of product to service to the customer.

5S for Flow in Operational Excellence

5S is about much more than clean, well-organized workspaces.  It’s about seeing normal and abnormal flow between our processes.

Staying on the Road to Operational Excellence

Learn why Brainstorming, SWOT analysis, Pareto, and many other tools are good for certain situations, but not for achieving Operational Excellence.

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